FAQ QuestionPoint

What is QuestionPoint?

QuestionPoint is an electronic reference service which is used by many libraries to administer their enquiries service.

Has the way in which enquiries can be made changed?

When submitting an enquiry electronically, the only change has been that the enquiries email address is no longer in use. Every enquiry must now be submitted through the new online enquiry form.

Why do I need an account?

QuestionPoint automatically creates an account when you submit a question for the first time. Your account password will be sent to the e-mail address which you gave when you submitted your enquiry. You will be able to see your questions and answers in your account.

Do I have to login to my account to receive an answer to my enquiry?

No. The answer to your enquiry will be sent to your email address, but you can login to your account to see the status of your question, or to see answers to previous enquiries.

I’m unable to login. Why?

If you are asked for your email address on the login page, remember to enter the same address as you used when you submitted your question.
If you are using the original password which was sent to your email address, copy the password from that message and insert it in the password box on the login page
Remember to enter your password exactly as it appears in the message which you were sent
If you are still unable to login, please contact the Library.

What is my password?

QuestionPoint will forward your password to your email address. On the patron login page, choose Forgotten your password – click here. Enter the email address which you noted when submitting your enquiry and choose Send. A message containing your password will be sent to your email address.

How can I change my password?

Go to the Password link, which you can see on any page of your account.

When will I receive a reply to my enquiry?

The acknowledgment which you receive after you have submitted your question will say that we aim to respond to your enquiry within 10 working days.

How can I send a message to the Library from my account?

Click on any question in your list to go to the page My response.
Type your message in the box at the bottom of the page Please enter response text here, and click on Send response.

How long will my enquiry remain in my account?

Your enquiry will remain in your account for 90 days before it is deleted by QuestionPoint.

How do I send an attachment with my enquiry?

If you wish to send  an attachment with your enquiry then you should use Google Docs or a similar programme.

Please be aware that if you choose to use external sites such as Google Docs to submit any information, you are doing so at your own risk and are agreeing to the sites' own terms and conditions.

Another option would be to submit your enquiry through our enquiries form
and post or fax the attachment to us.

What kind of enquiries can I submit to QuestionPoint?

An outline of the kind of enquiries which we answer can be found on our enquiries web page.