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The information that is produced, or held or disseminated by the National Library of Wales as part of its public task is subject to the Re-use of Public Sector Information Regulations 2015 (SI 2015 No.1415). Under the Regulations, cultural public sector organisations are required to publish a list of their information assets which includes both published and unpublished information.
The Library's information assets are categorised as follows:
| Items listed in the Library's Publication Scheme | See, Freedom of Information* |
| Information relating to the governance and management of the organisation, including: | Available on request* |
| - corporate documents | |
| - contractual information | |
| - human resources | |
| - finance and fundraising | |
| - information management | |
| - reader services | |
| - health and safety | |
| - press and PR | |
| Information relating to Library buildings and their maintenance | Available on request* |
| Information relating to the Library’s collections, including: | Available on request* |
| - physical collections | Available at a charge and under standard licence unless otherwise stated** |
| - digital collections | Available at a charge and under standard licence unless otherwise stated** |
| - catalogue information and metadata | |
| Information relating to the delivery of externally funded projects | Available on request* |
* Information may not be available for re-use due to its nature (third-party copyright, personal information or information that is exempt under access legislation). Each request will be assessed individually.
** More information on the Material Reproduction and Rights and Licensing pages.
Making a request for information
If you would like to request information from the Library, please send your request to the Enquiries Service.
You will receive a response within 20 working days.
Complaints
If you would like to make a complaint about the Library’s compliance with any aspect of the 2015 Regulations, please email your complaint to complaints@library.wales. Your complaint must:
- be in writing (email is acceptable);
- state the nature of the complaint;
- state what you would like the Library to do in order to resolve the complaint; and
- provide your full contact details.
Your complaint will be assessed under the Library’s complaints process and you will receive a response in writing within 20 working days.
If the Library's response does not resolve the complaint, you may wish to escalate it to the Information Commissioner’s Office (ICO). The ICO has guidance on their role in the complaints process and the procedures that cultural sector bodies and complainants must follow when a complaint is escalated.